Returning Your Order
1 Year Return Policy
We offer 100% money back returns without any extra fees for handling or restocking within the first year of purchase. Returns must be UNUSED and in the ORIGINAL CONDITION for you to received credit for the returned items.
60 Day Unconditional Return on Pool Cues
We know that purchasing pool cues can be difficult without being able to try the product. As a result, we offer you the ability to try out any pool cue that we sell for up to 60 days. If you are not satisfied with the way the product performance in that time frame you can return it for your full money back. As long as the product has never been abused, misused or altered in any way you can expect a hassle free return. Shipping and insurance charges for the return of item(s) are the responsibility of the customers.
In addition, the 60 day unconditional return policy on pool cues is for HOME USE only. It does not cover commercial use or use in a recreational setting other than a residential home.
If Ozone Billiards, Inc. determines a pattern of abuse of this policy, we reserve the right to limit returns or exchanges from an individual.
Personalization and Customization Products Are Not Returnable
Any products that are personalized or customized are not eligible for returns. This includes all personalization and customization such as engraving, embroidery, shaft turndown, wrap changes, personalized signs and any other products in which we have provided a personalized service.
It is very important that you double check all personalization and customization services before you purchase to make sure they are accurate.
How to Return a Product
In order to receive your credit back you must ship the unused items back using a shipper of your choice to our warehouse. Make sure all items are securely packaged to assure it arrives in our warehouse in good condition. Please send your return with original receipt or a note with contact information including email and reason for return to:
2500 Cobb Place Lane #100
Kennesaw, GA 30144
Once we receive your return it will take 2-3 business for us to process and inspect the return. When the inspection is complete we will issue a credit and send you an email confirmation of the credit.
* Shipping charges are not refundable.*
**Refunds will only be processed back to the original form of payment, otherwise, store credit will be issued**
POOL TABLE CANCELLATION & RETURN POLICY
Pool table are considered a large furniture item. Please ensure that you have the appropriate space requirements available prior to purchasing.
- Cancellation of a pool table order can be done without incurring fees prior to the table shipping out.
- Cancellation of a table that has already been shipped will hold the customer responsible for any outbound and return shipping costs as well as handling fees from the installers. (This amount can be estimated at over $1000)
- Once the table has been installed at your location the sale is considered final and non-refundable.