Where's My Stuff?



Track Your Package

Once your order has shipped we will email the tracking information to you. You can also check the status of your order and find tracking information online. You may contact our customer service department either by using our Live Chat option, by email at sales@ozonebilliards.com, or by phone at 1-866-481-7665.
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About Missing Tracking Information

If your tracking number was emailed to you today, it is not showing any movement because the package has not been scanned at a sort facility yet; the tracking should be updated by the next business day. If this is not the case, please contact our customer service department either by using our Live Chat option, by email at sales@ozonebilliards.com, or by phone at 1-866-481-7665.
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Replace Missing Packing Slip

If you require another packing slip or invoice for the order please contact our customer service department either by using our Live Chat option, by email at sales@ozonebilliards.com, or by phone at 1-866-481-7665.
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Find Missing Package Shown As Delivered

Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. If you've waited a couple of days and you still don't have the package:

  • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.


  • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.


  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request re-delivery or pick up the package.
Most packages arrive by the estimated delivery date listed on the tracking link. If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m. If you have followed these steps and still are unable to locate the package, please contact our customer service department either by using our Live Chat option, by email at sales@ozonebilliards.com, or by phone at 1-866-481-7665.
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About "Undeliverable" Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a refund for the product total of the order. The shipping charges will not be refunded.

Orders that are returned to us as undeliverable are not able to be re-shipped automatically. If you would like this order to be re-shipped please contact our customer service department immediately.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact our customer service department either by using our Live Chat option, by email at sales@ozonebilliards.com, or by phone at 1-866-481-7665.
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Reasons for "Undeliverable" Packages

There are many reasons that a package may be returned to us as undeliverable.

Item is too big for a P.O. Box
Some items are too big to ship to a P.O. Box and must be shipped to a street address.

Incorrect Address
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

Carrier Does Not Deliver to the Address
The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your Amazon.com orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail.

Restricted by the Department of State
Many items can be shipped to DOS addresses; however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location or review the DOS restrictions beginning on page 26 here: http://www.state.gov/documents/organization/88704.pdf

Address Format
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Other Address Problems
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. For more information about shipping to prisons, go to About Shipping to Prisons.

Failed Delivery Attempts
Packages that contain more than $500 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. Most of our carriers will make three attempts to deliver a package that requires a signature. After three attempts, if delivery has not been completed, the package will be returned to us.

Damaged During Transit
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

Refused by Recipient
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.
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About Our Shipping Carriers

Carrier Website Phone Number
ABF abfs.com 800-610-5544
Bullet Transport bulletfreight.com 800-366-2644
CEVA cevalogistics.com 800-355-0350
Conway Freight con-way.com/en/freight 800-755-2728
Daylight Transport dylt.com 800-468-9999
Estes estes-express.com 866-378-3748
FedEx fedex.com 800-463-3339
FedEx Freight shipfreight.van.fedex.com 800-463-3339
Old Dominion odfl.com/index.shtml 800-432-6335
Raddaway Transport reddawayregional.com 888-420-8960
R+L Carriers rlcarriers.com 800-543-5589
Southeastern Freight sefl.com/seflWebsite/index.jsp 800-637-7335
UPS ups.com 800-742-5877
UPS Freight ltl.upsfreight.com 800-333-7400
YRC yrc.com 800-610-6500

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