Old age, ignorance, and the best return policy I've experienced - ever
January 2, 2016
Santa was kind enough to bring me this DVD for Christmas. But PHOOEY! It didn't work in my laptop.
There were only two files on it - and no matter what I tried, I couldn't get the dummy thing to work.
Since Santa used Ozone's storefront on Amazon, I initiated a repair or replace request through Amazon and two days after that, I received a replacement DVD from Ozone. No questions asked, no return necessary, no further effort on my part beyond the initial request. That's outstanding customer service. The best I've experienced in a long time... Thank you to both companies!
But here's the thing - that one didn't work either!
NUTS!!! What's going on? Why is Santa being such a tease? She knows I really like the technical way Dr. Dave teaches, and Tom Ross demonstrates the game I love. She is also aware, via the hints I've dropped (an email with the web address and picture of the bloody product!), that I wanted this disc so I could take my laptop up to the community clubhouse and put into practice what they're teaching.
But then when I examined the replacement disc, Lo and Behold, it only had the same two files (i.e., AUDIO_TS and VIDEO_TS) that were on the first disc. Yeah, Yeah, Yeah, upon further investigation, it turns out that Windows 10 (to which I am only recently acquainted) doesn't automatically play DVDs. Well, POOP. All I had to do was download a free DVD program and play the disc. Probably the entire world knows that. But not me?
So, because of my technical ignorance - which I attribute to my advanced stage of life, Ozone, because of their wonderful customer service, is out one perfectly salable product.
[ Btw, if you read this Ozone, and want the disc back - just ask, I feel guilty about this.]
I don't know how many other older, pool playing, recently upgraded to Windows 10 and don't know a lot about it yet, people there are out there, but DON'T ASK FOR REFUNDS OR REPLACEMENTS, JUST DOWNLOAD A FREE DVD PLAYER.
Thanks again Ozone and Amazon - sorry for my screw up - hope a positive review helps in some way...