Help & Support > Returning Your Order

Returning Your Order

Return Policy

We want to make sure that your experience with Ozone Billiards is the best, and that is why you can Buy and Try for 1 Year with our return policy. If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund back to your original form of payment or store credit within 1 year of the purchase date. This includes pool cues that have been chalked, which you will find is not offered by any of our competition.

If you've received a product that is damaged or has a manufactured defect, please email us at

Please note that if there were any customizations done to any of the products you are returning, such as a tip change or engraving, we will not be able to refund the cost of those customizations.

Send your return to us with the shipper of your choice. Securely package your return, include a proof of purchase or order number, and send to:

Ozone Billiards, Inc
Returns Department
890 Cobb Place Boulevard
Building 100
Kennesaw, GA 30144

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Help & Support > Returning Your Order

Returning Your Order

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