Help & Support > Returning Your Order

Returning Your Order

Return Policy

We want to make sure that your experience with Ozone Billiards is the best, and that is why you can Buy and Try for 1 Year with our return policy. If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund back to your original form of payment or store credit within 1 year of the purchase date. This includes pool cues that have been chalked, which you will find is not offered by any of our competition.

In order to return a product, please fill out our Return Form, telling us which product(s) you are returning, as well as the reason for the return. Once you have submitted this form, you will receive a return label to your email from FedEx within one hour. If you do not receive the label, please email us at

Please note that if there were any customizations done to any of the products you are returning, such as a tip change or engraving, we will not be able to refund the cost of those customizations.
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Help & Support > Returning Your Order

Returning Your Order


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