We want to make sure that your experience with Ozone Billiards is the best, and that is why you can Buy and Try for 1 Year with our return policy. If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund back to your original form of payment or store credit within 1 year of the purchase date. This includes pool cues that have been chalked, which you will find is not offered by any of our competition.
In order to return a product, please fill out our Return Form
, telling us which product(s) you are returning, as well as the reason for the return. Once you have submitted this form, you will receive a return label to your email from FedEx within one hour. If you do not receive the label, please email us at firstname.lastname@example.org
Please note that if there were any customizations done to any of the products you are returning, such as a tip change or engraving, we will not be able to refund the cost of those customizations.