|Ozone Billiards - Company Info and Help Page
We at Ozone Billiards believe in up-front pricing; however,
many of our competitors hide their mark-ups in their shipping and handling
charges. As a result, our low price guarantee is based on the total
purchase price. If you should find a lower price, including the shipping
and handling charges, on a legitimate United States competitorís website for
an identical item to one we stock, we will match the price. Please email
us at firstname.lastname@example.org
with a link to the page where you found the lower price.
this guarantee excludes closeouts, liquidations, clearance, and online auction
- American Express
Other acceptable methods of payment are through a Paypal account, which can withdraw
funds directly from your checking account, as well as provide purchasing
protection. Also accepted are prepaid Master cards or Visa cards, available mostly at a local Walmart store.
Ozone Billiards will ship any order over $50.00
using FREE ground service within the contiguous 48 states. We use FedEx, UPS,
USPS, and truck freight, depending on your location and the products that you
are ordering. If your order is less than $50.00, or you are having your order
shipped outside the contiguous 48 states, or you wish to expedite your shipping,
you can calculate your actual shipping cost by placing the desired items in the
shopping cart and filling in the "ship to" information. Then press
continue and you will be able to see your shipping costs.
You can expect to receive your order within 5-7
business days after the order ships with standard FedEx, UPS, or USPS shipping.
If any of the items you are ordering from us use
TRUCK FREIGHT for shipping please make sure you click on this link to learn
about the TRUCK FREIGHT
We want to make sure that your experience with Ozone Billiards is the best,
and that is why we provide a 100% Satisfaction Guarantee on every product we
sell. If you are not completely satisfied with your purchase for any reason, at
any time, you may return it to us for a refund or exchange. This includes pool
cues that have been chalked, which you will find is not offered by any of our
In order to return a product, please email our returns department at email@example.com
(please be sure to include your contact information and reason for returning the
Once we receive your request, we will send you a Return Merchandise
Authorization (RMA) number for you to reference on your return shipment.
Customers will be responsible for all shipping charges to return any items,
including any shipping costs that were incurred sending out your order, unless
we shipped an incorrect or damaged item. In addition, if there were any
customizations done on a product, such as a tip change or engraving, we cannot
refund the cost of those services.