Freight Truck Shipping

Many of our larger game tables and furniture items are too big to ship regular freight such as UPS or FedEx.  These items must ship by a FREIGHT TRUCK.  All the items that ship via truck freight are noted on each individual item.  Please make sure you review all of the following instructions to ensure you have a full understanding of the shipping and delivery process. 

CURBSIDE DELIVERY 

Our standard shipping via freight is CURBSIDE DELIVERY.  This means that the item that you ordered would be delivered to the curbside and it is NOT the responsibility of the truck driver to unload or assemble your shipment.  It will be entirely your responsibility to remove the item off of the truck and bring it inside.  Your shipment will be heavy and may require 2 or more people to unload the shipment. 

The trucking company will call you in advance to schedule a time of delivery.  Typically, it will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery.  It will be very important that you keep your appointment and have the ability to remove your shipment on your own.  If you do not keep the appointment or cannot remove the shipment on your own, the trucking company will have to charge you for redelivery. 

DAMAGE INSPECTIONS AND CLAIMS 

When your shipment arrives, the most important step you should take is to inspect the shipment for damage.  If there is any noticeable damage, make sure that delivery person notes it on the delivery receipt in full detail of any of the damages.  If there is extensive damage to the shipment, simply refuse the shipment and contact us ASAP.    In addition, when you sign the delivery receipt for the shipment you should always note “SUBJECT TO FURTHER INSPECTION” on the receipt.  

It will be very important that once you unload your shipment that you unpack it ASAP and do a full inspection on all parts to make sure there is no concealed damaged.  If you discover any damage that was concealed once you unpack it, please contact us ASAP to resolve the issue.  Any issues with concealed damages must be brought to our attention within 5 business days so that we can resolve it in a timely fashion. 

SHIPPING TIMES 

All of the items that ship via FREIGHT TRUCK will have longer processing and delivery times than when it ships UPS.  You can expect that your shipment will typically leave from our warehouse in 3-5 business days.  After it leaves our warehouse you can expect the shipment to take an additional 5-10 days to arrive to your location.





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Freight Truck Shipping

 

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