FAQ



Guaranteed Low Prices We at Ozone Billiards believe in up-front pricing; however, many of our competitors hide their mark-ups in their shipping and handling charges. As a result, our low price guarantee is based on the total purchase price. If you should find a lower price, including the shipping and handling charges, on a legitimate United States competitor's website for an identical item to one we stock, we will match the price. Please email us at sales@ozonebilliards.com with a link to the page where you found the lower price.

Note: this guarantee excludes closeouts, liquidations, clearance, and online auction items.


Contact Us
General Inquires & Sales sales@ozonebilliards.com
Returns returns@ozonebilliards.com
Phone Sales - M-F 8:00am-12:00am EST
                      Sat-Sun 9:00am-9:00pm EST
Customer Service - M-F 9:00am-5:00pm EST 1-866-481-7665
Store/Warehouse Hours - M-F 9:00am-5:00pm EST 770-874-6181



Methods of Payment
Visa   -   MasterCard   -   American Express   -   Discover   -   PayPal

We also accept checks and money orders, but please be advised that this will delay shipment of your product. If you send a check, we must wait for the check to clear our bank, which usually takes about 5 weeks. If you send a money order, we can ship the product as soon as we receive the money order. If you would rather not wait, you can sign up for an account with PayPal, which can withdraw funds directly from your checking account, as well as provide purchasing protection.


Mailing Orders If you prefer to mail your order with a check or money order, please make sure you complete an order online or phone in your order so you can have an order number to reference on your payment. Please send payment with the order number referenced to:
Ozone Billiards
3400 Town Point Drive
Suite 120
Kennesaw, GA 30144


Shipping Info Ozone Billiards will ship any order over $50.00 using FREE ground service within the contiguous 48 states. We use FedEx, UPS, USPS, and truck freight, depending on your location and the products that you are ordering. If your order is less than $50.00, or you are having your order shipped outside the contiguous 48 states, or you wish to expedite your shipping, you can calculate your actual shipping cost by placing the desired items in the shopping cart and filling in the "ship to" information. Then press continue and you will be able to see your shipping costs.

You can expect to receive your order within 5-7 business days after the order ships with standard FedEx, UPS, or USPS shipping.

If any of the items you are ordering from us use TRUCK FREIGHT for shipping please make sure you click on this link to learn about the TRUCK FREIGHT SHIPPING PROCESS..


Returns We want to make sure that your experience with Ozone Billiards is the best and that is why we provide 100% Satisfaction Guaranteed on every product you buy. If you are not completely satisfied with your purchase for any reason you may return it to us at any time. This includes pool cues that are chalked which you will find is not offered by any of our competition.

In order to return a product please email our returns department at returns@ozonebilliards.com. Please include your contact information and reason for returning the product.

Once we receive your request we will send you a Return Merchandise Authorization (RMA) number for you to reference on your return shipment.

Customers will be responsible for all shipping charges to return any item(s) including any shipping cost that we incurred sending out your order unless we shipped an incorrect or damaged item. In addition, if there were any customizations done on a cue such as tip change or engraving we cannot refund the cost of those services.






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Do you have questions about your order, shipping status or returns or do you need information on our products or about placing an order with us email us at sales@ozonebilliards.com 

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