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Returning Your Order

 

90 Day Return Policy

We offer 100% money back returns without any extra fees for handling or restocking within the 90 days of purchase. Returns must be UNUSED and in the ORIGINAL CONDITION for you to received credit for the returned items.

30 Day Unconditional Return on Pool Cues

We know that purchasing pool cues can be difficult without being able to try the product. As a result, we offer you the ability to try out any pool cue that we sell for up to 30 days. If you are not satisfied with the way the product performance in that time frame you can return it for your full money back. As long as the product has never been abused, misused or altered in any way you can expect a hassle free return. Shipping and insurance charges for the return of item(s) are the responsibility of the customers.

In addition, the 30 day unconditional return policy on pool cues is for HOME USE only. It does not cover commercial use or use in a recreational setting other than a residential home.

If Ozone Billiards, Inc. determines a pattern of abuse of this policy, we reserve the right to limit returns or exchanges from an individual.

Order Cancellation

Customers can request order cancellation if the item hasn't shipped out yet. Refunds will be processed only upon cancellation confirmation from our vendor that ships the product(s). If an order has already shipped and cannot be canceled in time, customers are responsible for returning the item at their own expense to receive a refund.

Customized Products Are Not Returnable

Any products that are customized are not eligible for returns. This includes custom cue balls, pool balls sets, and cue cases in which the customer uploads their desired text or image. This also applies to any products with a Team Logo of any sport as these are considered made-to-order items.  In the even the product is damaged or incorrect, please contact our customer service team immediately so that we may proceed to correct the issue.

It is very important that you double check all customized products before you purchase to make sure they are accurate. Ozone Billiards is not responsible for any items in which the customer made an error in their order. 

How to Return a Product

In order to receive your credit back you must ship the unused items back using a shipper of your choice to our warehouse. Make sure all items are securely packaged to assure it arrives in our warehouse in good condition. Please send your return with original receipt or a note with contact information including email and reason for return to:

Ozone Billiards
2500 Cobb Place Lane #100
Kennesaw, GA 30144

If possible, please email us a copy of your tracking number so that we may also be on the look-out for your return. Once we receive your return it will take 2-3 business for us to process and inspect the return. When the inspection is complete we will issue a credit and send you an email confirmation of the credit.

* Shipping charges are not refundable.*

**Refunds will only be processed back to the original form of payment, otherwise, store credit will be issued**

 

Refund Policy for Lost Packages:

In the unfortunate event that your package goes missing after being marked delivered, we take immediate action by initiating a claim with UPS. Throughout their investigation, UPS may reach out to you and your neighbors to locate the package, so please be aware of potential inquiries. It's crucial to note that once the investigation concludes, and UPS confirms delivery, we regret to inform you that we do not assume responsibility for the lost/stolen package. We sincerely apologize for any inconvenience this may cause.

 

POOL TABLE CANCELLATION & RETURN POLICY

Pool table are considered a large furniture item. Please ensure that you have the appropriate space requirements available prior to purchasing.

  • Cancellation of a pool table order can be done without incurring fees prior to the table shipping out.
  • Cancellation of a table that has already been shipped will hold the customer responsible for any outbound and return shipping costs as well as handling fees from the installers. (This amount can be estimated at over $1000)  
  • Once the table has been installed at your location the sale is considered final and non-refundable.